Privacy Policy

Information We Collect

Depending on your interactions with us, we may collect:

• Your name, telephone number, email address, and mailing address.
• Vehicle information, repair requests, estimates, photographs, appointment details, and relevant insurance or claim information you provide.
• Messages and other information you send to us.
• Records of your text messaging consent, including when and how you opted in, the disclosure presented to you, and any opt-out request.
• Message delivery and response information associated with our texting program.

How We Use Information

We use this information to respond to inquiries, prepare estimates, schedule appointments, coordinate repairs, provide repair status updates and pickup notifications, assist with repair-related insurance matters, maintain business records, and honor your communication preferences.

Our customer service text messaging program does not send marketing or promotional messages.

Information Sharing

We may provide information necessary to perform requested services to providers supporting our business, such as repair management, communications, and technology providers, including our online booking provider. Where necessary to coordinate your repair, we may also provide relevant repair information to your insurer or other parties involved in the work you requested. We may disclose information when required by law.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We do not disclose mobile information to third parties or affiliates for their advertising or promotional use. SMS consent is specific to Pelham Collision LLC and is not sold, rented, or transferred to another business or shop.

Providers supporting our text messaging program may process mobile numbers, messages, and consent records solely to operate the program on our behalf. They are not authorized to use that information for their own marketing or to enroll you in another business’s messaging program.

These SMS protections apply to every information-sharing category described in this policy.

Text Messaging Choices

If you opt in, you may receive recurring customer service texts about appointments, estimates, repair progress, vehicle pickup, and responses to your inquiries. Message frequency varies according to your service needs and interactions with us. Message and data rates may apply.

Reply STOP to unsubscribe. Reply HELP for help. You may also contact us using the information below. After opting out, you may receive one message confirming your cancellation.

Text messaging is optional and is not a condition of purchasing services. See our SMS Terms and Conditions.

Retention and Security

We retain information as reasonably necessary to provide services, maintain required records, document communication preferences, and meet legal obligations. We use reasonable safeguards appropriate to the information we handle, but no system can guarantee absolute security.

Your Requests

Contact us to request access to, correction of, or deletion of your information. We will respond as required by applicable law. Some information may need to be retained for legal, recordkeeping, or opt-out purposes.

Policy Updates

We may update this policy. The revised version will be posted on this page with an updated effective date.

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